The future of retail banking: embracing change - a CSFI round-table discussion

Why you should watch: As a different chapter in the revolution of retail banking commences, our eminent panel wrestles with questions on the competitive environment for new entrants and the “middle squeeze”, the role of branches and human-centred channels to supplement digital offerings particularly for SMEs, the search for talent, the immutability of scale returns as data metrics and analysis drive performance and impact of Open Banking and other fintech and policy measures in changing the banking landscape?

Moderator: Martina Garcia (Chief Executive Officer, CSFI)

Daniel Frumkin has been the Chief Executive Officer at Metro Bank since January 2020. Prior to joining Metro Bank, Dan was Group Chief Operating Officer at Butterfield Bank with responsibility for eight jurisdictions across the globe.

Steve Pateman is the President of Chartered Banking Institute. Steve has worked in banking for over 40 years and is currently a Non-Executive Director at Bank of Ireland where he chairs the Remuneration Committee.

Margaret Doyle is Head of Clients & Markets, Financial Services and Real Estate at Deloitte. Margaret leads the team providing Insight for Deloitte’s Financial Services and Real Estate clients. She is also a member of the CSFI’s governing council.

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Produced/edited by Alex Treptow