For the most update to date video on this topic (June 2022) please watch this video:    • GoPro Karma Pairing Issue Update: No ...  
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If you're not on the list of customers experiening Karma Drone Controller Pairing issues, you can still add your name here: https://forms.gle/QEW2wWocNae1rwB97

CineD Posted this article about this issue:
https://www.cined.com/gopro-karma-dro...

Below is the contents of the letter sent to GoPro, along with the first 663 names on the form:

GoPro Customer Service & Support
GoPro, Inc.
3025 Clearview Way
San Mateo, CA 94402.


URGENT ATTENTION: GoPro Customer Support; Response Required


This letter is written on behalf of 663 GoPro Customers who have provided signatures and contact information in support of this request for an immediate response from GoPro. Together, we are seeking an open dialogue with an authorized GoPro representative who will negotiate with us to reach a satisfactory conclusion to the issue we are collectively facing: GoPro Karma Drones that are increasingly defective, unresponsive, and unusable at no fault of the customers who own them.

Beginning as early as November 2019, but rapidly accelerating since spring 2020, GoPro drones around the world have been suddenly and inexplicably losing their ability to pair with their controllers. This defect most often occurs simultaneously with the inserted camera harness/stabilizer losing its power and functionality.

This issue has been brought to light through numerous public channels including Reddit, YouTube and the Community.GoPro.com forum - where users have reported having their messages blocked or accounts deleted after posting about this issue. A rare few have reported being assisted by GoPro to replace or repair their products, while the vast majority have received no useful help or response at all.

These malfunctions are not isolated or uncommon and are becoming increasingly prevalent among GoPro Karma Drone Customers. Through my personal efforts alone, these 663 customers have come forward to express their growing frustration with both the inability to use the products they’ve purchased and with GoPro’s overwhelming lack of effort to recognize, respond to, or resolve the issue.

This letter is being offered as an opportunity for GoPro to formally address the issue. Collectively, we are urging GoPro to respond quickly, uniformly, and meaningfully by January 15, 2021 so we can resolve our frustrations before further action is taken by this growing group of customers.

Sincerely,
Gavin Glatting and the 663 below signed GoPro Customers