We are in the process of enhancing several IT Support chapters with a ticket-based approach. In this method, we create real-world scenarios based on our work experience, utilizing genuine labs. This custom approach is designed to offer our members a unique learning experience not provided by the Lab support team. We encourage you to watch the video thoroughly to replicate our teachings. By using these tickets in interviews, you can build confidence for IT support jobs.

Ticket 1: Mobile OS

Description: Hi, my name is Anna. I am using my work tablet, and I would like to set up work email on this tablet. I need help. The table in the lab is named "PlabAndroid."
Ticket 2: Outlook App Installation Issue

Description: I also tried to install the Outlook app from the Play Store, but it is crashing. I will need help with troubleshooting.
Ticket 3: Browser Search Engine Change

Description: I have the Chrome browser, which is currently searching using Google. However, I would like to change it from Google to Bing.

   • Mobile Operating Systems Tickets  

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