In this first in-person episode, Michael Seibel and Dalton Caldwell reveal how startups can gain a competitive advantage by doing something deceptively simple. They share compelling stories of companies that built loyal relationships and achieved success by making personal connections with users. In contrast, they discuss the traps early-stage founders make by trying to emulate big tech. If you want to build a business that customers love and that thrives in the long run, this advice on why caring deeply about your customers is key.

Apply to Y Combinator: https://yc.link/DandM-apply
Work at a Startup: https://yc.link/DandM-jobs

Chapters (Powered by https://bit.ly/chapterme-yc) -
00:00 - Intro
00:42 - Flailing
01:43 - Horrible Emails
02:33 - Customers as an End
03:06 - Liking Your Users
05:09 - The Takeaway
06:19 - Being Accessible
09:01 - Your Superpower
10:03 - Learning to Care
12:01 - Conclusion