Auscontact Association
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59:43
Sprinklr Webinar: Social Customer Care in the Age of Generative AI
Auscontact Association
18 views • 11 days ago
45:54
Voices of Excellence: ANZ's Cat Peacock and Ben Toomey
Auscontact Association
52 views • 1 month ago
59:18
Calabrio Webinar: Resimac's contact centre transformation: from challenges to excellence
Auscontact Association
60 views • 1 month ago
59:04
NICE Webinar: Evolution of the Intelligent Contact Centre
Auscontact Association
63 views • 1 month ago
48:54
Voices of Excellence: Liam Henry • ANZ
Auscontact Association
86 views • 1 month ago
58:36
Voices of Excellence: Aneta Field • Honey Insurance
Auscontact Association
68 views • 1 month ago
46:49
Voices of Excellence: Chloe Hatswell • APM
Auscontact Association
56 views • 2 months ago
56:41
Customer Driven x USU Webinar: Riding the Dragon - Taming ChatGPT with Knowledge Management
Auscontact Association
34 views • 2 months ago
58:33
NICE Webinar: Generative AI in the Contact Centre
Auscontact Association
288 views • 6 months ago
1:01:34
USU Webinar: How to Transition from SharePoint to Knowledge Management
Auscontact Association
180 views • 6 months ago
1:06:04
Calabrio Webinar: Revolutionising Workforce Management - The Tabcorp Success Story
Auscontact Association
424 views • 6 months ago
1:01:04
Alvaria Webinar: Preparing for Economic Downturn - Strategies for Recession Proofing
Auscontact Association
18 views • 6 months ago
1:00:05
NICE Webinar: Elevating the employee experience during an economic downturn
Auscontact Association
85 views • 6 months ago
47:33
Uniphore Webinar: Choosing the Right Conversational AI Solution for Your Contact Centre
Auscontact Association
5.9K views • 9 months ago
1:00:27
Calabrio Webinar: Spark - Trailblazing a United Front Line Service with Calabrio WFM
Auscontact Association
28 views • 9 months ago
51:56
Sprinklr Webinar: Using AI to future-proof your Contact Centres: A Self-Service Strategy
Auscontact Association
387 views • 9 months ago
1:00:10
NICE Webinar: How Brighter Super futureproofed its contact centre operations with CXone
Auscontact Association
60 views • 9 months ago
57:53
Genesys Webinar: Delivering superior CX with digital capabilities - Powershop’s digital CX journey
Auscontact Association
22 views • 9 months ago
1:01:19
Talkdesk Webinar: ChatGPT Hype or Myth
Auscontact Association
79 views • 11 months ago
1:03:55
NICE Webinar: Demystifying ChatGPT for Contact Centre Professionals
Auscontact Association
47 views • 1 year ago
1:00:06
Alvaria Webinar: The Changing Face of Workforce Management
Auscontact Association
907 views • 1 year ago
56:08
Cognigy Webinar: The Future of Contact Centres Leveraging Generative AI
Auscontact Association
150 views • 1 year ago
1:00:27
Customer experience insights from the 2022 GRIST Service Excellence Award
Auscontact Association
23 views • 1 year ago
59:59
USU Webinar: Create Exceptional CX with Salesforce and Knowledge Management
Auscontact Association
103 views • 1 year ago
1:00:09
NICE Webinar: Customer engagement analytics
Auscontact Association
132 views • 1 year ago
53:19
Cognigy Webinar: The State of Conversational AI
Auscontact Association
64 views • 1 year ago
59:33
NICE & Deloitte Webinar: Key insights into the regulatory industry and more
Auscontact Association
36 views • 1 year ago
1:02:47
NICE Webinar: Your WFM Secret Sauce: The Right Mix of Agent Autonomy, Automation & Accuracy
Auscontact Association
41 views • 1 year ago
59:27
USU Webinar: Why Nespresso relies on knowledge management to increase customer satisfaction and wins
Auscontact Association
66 views • 1 year ago
1:01:18
Enghouse Interactive Webinar: Insights from the Australia & NZ Contact Centre Decision Makers’ Guide
Auscontact Association
33 views • 1 year ago
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