How to Shut Down a Rude Customer—Without Losing Your Cool

We Get the Behavior We Tolerate—How to Hold the Line When Customers Cross It

How to Wrap Emotional Customer Calls Faster - without Sounding Cold

How to Spot the Right Time to End a Call—and Lower AHT

What to Say When a Customer Asks For Your Supervisor

If Saying ‘No’ Feels Awkward… Watch This!

3 Must-Know Tips for Delivering Bad News to Customers—Without Escalations!

Giving Bad News to Customers: Call Center Edition

The Psychology of Closing Conversations with Unhappy Customers

Stop the Clock! Mind Control Tricks to Reduce AHT (Ethical, I Swear!)

5 Psychology-Backed Tips to Sound Friendly on Every Customer Service Call

Master the Art of Wrapping Up Calls 3 Simple Techniques for Call Center Reps

Transforming Difficult Customer Encounters: A Powerful De-escalation Strategy

National Customer Service Week Day 5!

National Customer Service Week: Day 4

Customer Service Week 2024: Day 3!

Customer Service Week 2024: Day 2!

Customer Service Week 2024 Kick-off - with a 30-Day Self-Care Challenge for You and Your Team!

Customer Service Week 2024! (October 7-11)

Boss up your customer service

Don't Let Demanding Customers Push Your Buttons: 4 Tips for Stress-Free Customer Service

Building Confidence to De-escalate

7 Step Call Flow Strategy for Contact Centers

20 Ways to Say "No" to a Customer Without Saying the Word "No"

20 Phrases to Set Boundaries with Customers

7 Ways to Respond When A Customer Uses Microaggressions

How to Write a Complaint Response Email to a Customer

How to Move a Live Chat to Closure When You Can't Give the Customer What They Want

🎥 Behind-the-Scenes at LinkedIn Learning HQ 🎬

When Customers Use the Bait Tactic, This Is What You Do