Gig Economy for Contact Centers with Nate Nammour

smrtPhone + Abstrakt Partner Showcase

Agent Attrition with Oliver Catt | The Contact Center KPI Podcast

Abstrakt Product Demo

Your Next Move - Trends & Tech for BPOs

Customer Experience Score with Brian Jeppesen | The Contact Center KPI Podcast

Leadership & KPIs with Clayton Drotsky | The Contact Center KPI Podcast

Service Level & Occupancy with Dan Smitley | The Contact Center KPI Podcast

Balancing Safety & Operations with Aaron Slavin | The Contact Center KPI Podcast

How Customer Acquisition Group achieved an 83% decrease in QA time

Customer Retention & Churn with Eric Sims | The Contact Center KPI Podcast

There Is No "Good" KPI with Chris Crosby | The Contact Center KPI Podcast

Service-Level Agreements (SLAs) with Rob Bayer | The Contact Center KPI Podcast

Customer Lifetime Value with Sean Moss | The Contact Center KPI Podcast

First Call Resolution with Tom Moskal | The Contact Center KPI Podcast

Customer Satisfaction Score with John Hoyt | The Contact Center KPI Podcast

First Contact Resolution with Amas Tenumah | The Contact Center KPI Podcast

Net Promoter Score with John Walter | The Contact Center KPI Podcast

How Integrated Deployment Of AI Can Improve The Customer Experience | Webinar

Getting Your Projects Approved w/ Adam Saad | Tapping into Tactics Show

Plate IQ has decreased ramp time of new reps by 67% using Abstrakt

How Johnson & Johnson Achieved a 38% Decrease in Call Handle Time

February 2023 Update | Don't Miss This

Abundance to in the WEEDS

Sales Managers Refreshing Dashboards Isn't Enough w/ David Barron | Tapping into Tactics Show

Lose the distractions & get to work

Make your product/service EASY TO USE

Making the Customer a Priority w/ Adam Saad | Tapping into Tactics Show

January 2023 Update | Don't Miss This

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