Michel Falcon
1.54K subscribers
2:02
Build Your Strongest Team Ever With R.O.A.R.
Michel Falcon
4 views • 5 days ago
1:05
One thing everyone can do to attract top talent in a tight labour market
Michel Falcon
6 views • 3 weeks ago
1:08
Everyone Equates This One Thing to Great Customer Service
Michel Falcon
14 views • 1 month ago
1:14
This Is The Best Way To Grow A Career and Leadership
Michel Falcon
21 views • 1 month ago
1:20
People Don't Fail Processes Do (A Leadership Strategy)
Michel Falcon
14 views • 1 month ago
1:04
You Should Want Your Competitors To Try and Poach Your Employees
Michel Falcon
14 views • 1 month ago
1:26
We Need To Invest More Customer Experience Training
Michel Falcon
30 views • 1 month ago
1:01
Only The Paranoid Survive
Michel Falcon
15 views • 1 month ago
1:16
How You Know If You're About to Hire a Customer Centric Employee
Michel Falcon
14 views • 1 month ago
1:57
Public v. Private Praise: Which Do Your Employees Prefer? #companyculture
Michel Falcon
12 views • 2 months ago
1:01
Only The Paranoid Survive (A Favourite Operational Quote of Mine)
Michel Falcon
14 views • 2 months ago
1:22
The Difference Between Customer Experience and Customer Service
Michel Falcon
25 views • 2 months ago
1:07
My Favourite Leadership Quote to Manage Excellent Employees
Michel Falcon
10 views • 2 months ago
1:12
3 Affordable Tactics for Better Hospitality (For Any Industry)
Michel Falcon
6 views • 2 months ago
1:02
How to Hire Happy People
Michel Falcon
9 views • 3 months ago
1:06
Improving Attention to Detail and Customer Service
Michel Falcon
13 views • 3 months ago
1:27
A Simple Way Anyone Can Improve Their Sales and Customer Experience
Michel Falcon
18 views • 3 months ago
3:32
Michel Falcon Keynote Speaker Highlight Reel
Michel Falcon
51 views • 3 months ago
1:04
I Want Bad Customer Service
Michel Falcon
167 views • 3 months ago
1:18
My Favourite Customer Service Interview Question to Ask
Michel Falcon
35 views • 4 months ago
1:01
How to Hire Hospitable (and Happy) People
Michel Falcon
37 views • 4 months ago
1:29
Do This Before Quitting Your Job
Michel Falcon
13 views • 4 months ago
1:30
My Tactics For Better Customer Experience (Regardless of Industry)
Michel Falcon
19 views • 4 months ago
1:27
Want Better Customer Service? Try This
Michel Falcon
27 views • 4 months ago
1:04
Hospitality Books You Need to Read This Year
Michel Falcon
49 views • 4 months ago
4:21
How to Build Your Best Team With My Famous $20 Interview Question
Michel Falcon
76 views • 5 months ago
2:31
This Is My Inspirational Leader - Who's Yours?
Michel Falcon
13 views • 5 months ago
1:37
Your Company May Be Missing This Success Ingredient
Michel Falcon
16 views • 5 months ago
1:59
How to Create and Protect Your Company Culture
Michel Falcon
12 views • 6 months ago
1:25
How to Get Your Employees to Pay Attention to Detail (Toilet Paper Example)
Michel Falcon
46 views • 6 months ago
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