Customer usage is lying to you | Adrian Ruiz | TDSU Ep. 39

B2C CSMs do it better | TDSU Ep. 38

Saying the hard things: diversity in CS | Dannah Vaughan | TDSU Ep. 37

What makes your customer's customer happy? | Kimberly Ayala | TDSU Ep. 36

Speaking your leadership's language | Moussa Gherbi | TDSU Ep. 35

Improving feedback loops | Leah Moorhead | TDSU Ep. 34

CSMs NEED great skills | TDSU Ep. 33

Earning a seat at the table | Jan Young | TDSU Ep. 32

Measuring customer happiness without data | Jim Jones | TDSU Ep. 31

Managing the noise and easing the mental load | Matt Bennett | TDSU Ep. 30

ICP & TAM, IYKYK | TDSU Ep. 29

Why we love customer success | TDSU Ep. 28

Content as a retention strategy | TDSU Ep. 27

A fabulous alignment | TDSU Ep. 26

Forecast or die | TDSU Ep. 25

Raise your standards | TDSU Ep. 24

Who wore it better? | TDSU Ep. 23

White glove service is alive and well | TDSU Ep. 22

Digital for the people! | TDSU Ep. 21

What's value to you? | TDSU Ep. 20

Help Me Help You | TDSU Ep. 19

Does your job love you back? | TDSU Ep. 18

What's been boring us | TDSU Ep. 17

Clean Data or Bust | TDSU Ep. 16

Reinvention: Necessary or Not? | TDSU Ep. 15

Winning Together in SaaS | TDSU Ep. 14

The Onboarding Choke Point | TDSU Ep. 13

Deleting the Handoff | TDSU Ep. 12

Fake It 'Til You Make It | TDSU Ep. 11

Managing the Modern Hiring Process | TDSU Ep. 10