Ask Marc #15 – managing CX across online and offline channels

Ask Marc #14 – becoming a human-centered organization

Journey mapping with Smaply – full length demo

Ask Marc #13 – about presenting journey maps

Ask Marc #12 – about service design workshops

Ask Marc #11 – measuring service design impact

Ask Marc #10 – about methodology silos

Ask Marc #9 – about stakeholder maps

Ask Marc #8 – about journey map repositories

Ask Marc #7 – about experience research

Ask Marc #6 – about personas on journey maps

Ask Marc #5 – about personas

Ask Marc #4– about journey map operations

Ask Marc #3 – about Service Design Global Conference

Ask Marc #1 – about employee experience

Why to use a digital tool for customer journey maps

About customer journey maps and why to use them

What are stakeholder maps and why to use them

How to create a stakeholder map

About personas and how to create them

How to create a persona with Smaply

How to create a customer journey map

Stakeholder Mapping – How to create a stakeholder map with Smaply

How to create a customer journey map with Smaply (Part 2)

How to create a customer journey map with Smaply (Part 1)