Vitally | Customer Success
258 subscribers
31:15
Success/ful ep. 6: Maximizing Your First 90 Days in a CS Leadership Role (w/ Lizzy Rosen of Vendr)
Vitally | Customer Success
445 views • 11 days ago
7:58
One Vital Question #11: "What's the most important thing you look for when hiring CSMs?"
Vitally | Customer Success
81 views • 2 weeks ago
50:22
The Down Funnel Impact of ‘Bad’ Customers & What To Do About It
Vitally | Customer Success
122 views • 3 weeks ago
24:38
Success/ful ep. 5: How CS Can Have a Voice in Pricing and Packaging (w/ Andrew Michael of Churn.FM)
Vitally | Customer Success
57 views • 3 weeks ago
33:35
Success/ful ep. 4: Working With Product Teams to Solve Customer Pain (w/Christine Itwaru of Vitally)
Vitally | Customer Success
864 views • 1 month ago
8:48
One Vital Question #10: "What’s the best metric for tracking the impact of your CS team?"
Vitally | Customer Success
105 views • 1 month ago
23:24
Success/ful ep. 3: How to Make Client Impact a Team Sport (w/ Greg Collins of Boldr)
Vitally | Customer Success
897 views • 1 month ago
9:13
One Vital Question #9: "What's your best customer retention strategy that not enough CS teams use?"
Vitally | Customer Success
181 views • 1 month ago
24:50
Success/ful ep. 2: Leaning Into the Business of Your Customer (w/ Monique McDonough of WorkTango)
Vitally | Customer Success
966 views • 2 months ago
1:17
Success/ful: Winning Ideas From the World of CS and Beyond | Official Trailer
Vitally | Customer Success
75 views • 2 months ago
28:22
Success/ful ep. 1: Why Storytelling Is Crucial in Customer Success (w/Ryan Seams of AssemblyAI)
Vitally | Customer Success
982 views • 2 months ago
8:23
One Vital Question #8: "What’s your best strategy for improving cross-departmental collaboration?"
Vitally | Customer Success
112 views • 2 months ago
58:02
Customer Success Processes That You Aren’t Automating But Should ft. Zapier
Vitally | Customer Success
220 views • 2 months ago
1:00:19
How to Build a CS Process from the Ground Up
Vitally | Customer Success
378 views • 3 months ago
7:04
One Vital Question #7: "What's more important for CS teams to focus on: expansion or churn?"
Vitally | Customer Success
248 views • 5 months ago
30:19
Differentiated Customer Success: Building a CS Process That Fuels Sales and Beats Competitors
Vitally | Customer Success
45 views • 5 months ago
23:15
Rose, Buds, and Thorns: CS Processes Edition (Live @ Customer Success Festival London 2023)
Vitally | Customer Success
22 views • 5 months ago
4:29
One Vital Question #6: "What recent addition to your CS process has benefited your customers most?"
Vitally | Customer Success
139 views • 6 months ago
56:24
Mastering the Art of Customer Retention: Tactics for CS Success in 2024
Vitally | Customer Success
557 views • 6 months ago
57:37
Aligning Finance & Customer Success Teams: Keeping Your Eye on the Margin
Vitally | Customer Success
108 views • 6 months ago
9:01
One Vital Question #5: "What's your best advice for CSMs who want to be VPs of Customer Success?"
Vitally | Customer Success
327 views • 6 months ago
5:39
One Vital Question #4: "What's your secret sauce for new customer onboarding?"
Vitally | Customer Success
192 views • 7 months ago
57:40
Re-Inventing the Flywheel: Building a Customer Advocacy Program That Benefits Your Customers & CSMs
Vitally | Customer Success
240 views • 8 months ago
8:26
One Vital Question #3: "What should CS teams do during an economic downturn to prove their value?"
Vitally | Customer Success
426 views • 8 months ago
35:40
How Customer Success Organizations of Any Size Can Support Enterprise Customers
Vitally | Customer Success
63 views • 8 months ago
45:20
Mastering Customer Success: Lessons From Industry Trailblazers
Vitally | Customer Success
444 views • 9 months ago
7:16
One Vital Question #2: "What's one positive change you've made at a CS org that had a big impact?"
Vitally | Customer Success
198 views • 9 months ago
0:38
From Data to Action: Turning Survey Metrics into Structured Feedback for CS Teams
Vitally | Customer Success
43 views • 9 months ago
0:52
How CSAT Scores Reflect Customer Challenges and Strategies for Resolution
Vitally | Customer Success
32 views • 9 months ago
1:33
Best Practices for Creating Compelling Customer Education Content
Vitally | Customer Success
17 views • 9 months ago
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