CustomerSure
575 subscribers
13:04
VoC Myth Busting with Ian Golding #003 – "Set bonus staff on VoC data to drive improvement?"
CustomerSure
11 views • 12 days ago
11:32
VoC Myth Busting with Ian Golding #002 - "Only need VoC surveys to understand my customers."
CustomerSure
20 views • 1 month ago
14:37
VoC Myth Busting with Ian Golding #001 - Should NPS be a lead CX metric?
CustomerSure
93 views • 1 month ago
0:57
Webinar | Customer Journey Mapping: Turning Insight Into Organisational Change
CustomerSure
32 views • 1 month ago
1:04
Why Customer Retention is the key to sustainable growth | CustomerSure
CustomerSure
452 views • 4 months ago
0:48
CX Trends for 2025 | CustomerSure
CustomerSure
114 views • 4 months ago
41:25
How to measure and increase the ROI of customer experience CustomerSure Webinar
CustomerSure
236 views • 1 year ago
49:58
Customer satisfaction surveys – the best way to increase response rates
CustomerSure
197 views • 1 year ago
29:12
NPS, CSAT, Customer Effort Score – what's the difference and do they even work? CustomerSure webinar
CustomerSure
130 views • 2 years ago
33:20
How to fix 5 costly mistakes with customer feedback and Net Promoter Score
CustomerSure
55 views • 2 years ago
30:11
The best way to choose software for customer feedback and Net Promoter Score (NPS)
CustomerSure
106 views • 3 years ago
31:02
The best way to collect customer feedback - CustomerSure webinar
CustomerSure
216 views • 3 years ago
29:59
What do you need to consider when you design your Voice of the Customer Strategy?
CustomerSure
950 views • 3 years ago
42:30
Top Tips for Effective Customer Journey Mapping and Collecting Customer Feedback - Webinar 25.03.21
CustomerSure
210 views • 4 years ago
4:12
Voice of the Customer Surveys: How to MAXIMISE your response rate.
CustomerSure
3.4K views • 4 years ago
12:53
Customer Experience Metrics: NPS, CSAT or Customer Effort: Explained!
CustomerSure
45K views • 6 years ago
6:17
Which Questions belong on a Voice of the Customer survey?
CustomerSure
3.2K views • 6 years ago
0:49
Customersure Explainer Video
CustomerSure
1.1K views • 9 years ago
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