The length of time and costs associated with the resolution of a Statutory Accident Benefit dispute are of growing concern for many insurers. The mediation back-log at FSCO is a contributing factor and serves to increase the likelihood of a benefits dispute proceeding to arbitration or litigation. It is more important than ever for insurers to manage their accident benefits files effectively and to communicate with claimants effectively. If a dispute arises, insurers want to be well-positioned for a reasonable outcome within the dispute resolution mechanisms available.

In this webinar, Sylvia Corthorn and Charlotte Porter discuss and review critical file management and communication with claimants, including the following topics:

•The 'Gold Standard' for insurer communication with their insured on AB files, as established in Smith V The Co-Operators;
•What is expected when communicating with claimants who fall within the Minor Injury Guidelines (MIG);
•The logistics of insurer examinations; and
•Update with respect to bad faith claims.