In this video, I share my experience (and a warning) to those using the GameStop Delivery @ Door Program and how I received a resealed game when I ordered a new copy.

On 4/7/20 I decided to take advantage of @GameStop sale on Donkey Kong Country Tropical Freeze. I ordered online, selected the new version, & picked up at the store. What I received is not a new copy. New copies have shrink wrap on them. This did not. This copy had a piece of clear tape keeping the 2 halves of the case closed. The price stickers were directly on the case itself. I selected NEW at checkout. By any definition, this is not a sealed copy. This is not new. This is resealed. This is unacceptable.

I have reached out to GameStop via Twitter, no response. I called my local store at GameStop, no answer. I really didn't want to make this a thing, but after over an hour on hold and being disconnected because it's after 5, I am making this a thing. I know there's software to prevent additional callers if your queue is too long, my former company used it. I understand with stores being closed that the phone reps are getting swamped. If you cannot answer the caller, let them know that there's a chance their call will not be answered at all and it may disconnect.

I'm really easy going. I worked for over 10 years in retail. I know how it sucks, and especially now how much it has to suck. What I took pride in my stores for was Customer Service. That's how I took a store that had never had 225k in sales and doubled it in less than a year. With the financial issues Gamestop is going through right now you'd figure they'd be trying to spit-shine their customer service standards. Instead, they're just spitting on their customers. In light of current events, this isn't that big of a deal, but now it has become about the principle of the deal.

For a collector, like myself, having price sticker goo in the case itself is bad enough, but the fact it's not sealed DOES reduce the value, you can't argue that it doesn't. If I turned around and tried to sell it as SEALED I'd get negative feedback on sites like Ebay.

What's disappointing, but not unexpected, is that GameStop still hasn't responded to my Twitter thread... As the Digital Marketing Manager for my company, this is unfathomable. I guess their Social Team is either offline, or, don't care. What I have is my YouTube Channel, and my 9,000 subscribers, while not huge, will hear about this and I will spread the word.



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