Welcome to the Inflow Experience, the only podcast where you will hear from contact center and customer experience experts about their roles, their lives, and anything else in between.

In this episode, our guest is Peter Hornberger, VP of Sales at Brightmetrics. We talk to Peter about his personal life, CCaaS analytics, and what metrics you should be monitoring in your contact center.

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Visit our website for more valuable resources: https://www.inflowcomm.com​​​​​​​

Strategy. Execution. Optimization. In that repeated sequence Inflow elevates your customer experience and makes you a disruptive force in your industry through your unified communications and contact center technologies. We provide this advantage for our 800+ customers; will you join us in obliterating mediocrity and guiding your organization bravely into the age of the customer?

Music by Joystock - https://www.joystock.org​
Video by Ruvim Miksanskiy from Pexels