On average, our highest earning drivers cancel a very small percentage of rides they accept. But, sometimes the safest option is to cancel a ride.

To cancel a Lyft ride, follow the steps shown in this video.

Cancellations are here for when things don’t go as planned, like an emergency or safety concern.

Some reasons to cancel:
- Your passenger makes you feel uncomfortable
- Your passenger is an unaccompanied minor (17 & under)
- Your passenger has a child with them, but no car seat
- There aren’t enough seat belts for each passenger
- You can’t safely pick up the rider
- You have a personal emergency




About Lyft
Ride by ride, we’re reimagining the world’s best transportation. Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.

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