May 5, 2008 remarks from Portland State University professor H. Thomas Johnson for receiving the ASQ Deming Medal. Prof. Johnson originated the principle of Management by Means (MBM) as opposed to Management by Results (MBR). Learn more in his books "Relevance Lost - The Rise and Fall of Managerial Accounting" (Harvard, 1991) and "Profit Beyond Measure" (Simon & Schuster, 2001).