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0:00 Intro
3:30 Running your claims career like a business
3:51 What is E&O and how to get it
12:37 Outsourcing and adjuster teams
18:02 Why you need as many adjuster licenses as possible and where to get them
19:24 Here's what can happen when your first claims are on a big catastrophe deployment
28:33 The best adjusting school on EARTH
30:49 Lack of Xactimate knowledge is biggest success bottleneck for new adjusters. Here's how to get good at Xactimate
34:19 Claims workflow vs proficiency in Xactimate - should you get Xactimate Certified?
36:04 How to maximize your deployments and how to get the most claims
40:50 What happens when you get files taken away and why you should fight to keep your files
41:34 Real health insurance for adjusters
43:56 What is being "overscoped" and why you should avoid it at all costs
49:37"Honor the absent" How to get good customer reviews and why it's important
53:56 Advanced adjuster training taught by Matt
54:59 Learn how important customer service and relationship building with firms and carriers.
1:01:35 Mileage, fee schedule, and reciprocity (not the licensing kind) and how to make yourself indispensable.
1:03:48 Learn how to get started as a claims professional and claim your life
1:10:16 Career arc: how to specialize and grow your career and burnout
1:15:22 How many claims can experienced adjusters REALLY do in a day? The why and how of maximum efficiency
1:20:15 All about photos: labeling apps, workflow, keyboard shortcuts, how many photos is too few or too many, and the importance of photo order
1:27:52 Inspection process and scoping order.
1:29:47 Overwrites, underwrites, and missed damage.
1:32:56 Why you should ALWAYS strive for an agreed/negotiated scope and pricing and how to do it.
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