In this video I discuss the three big principles in the book "Raving Fans, A Revolutionary Approach to Customer Service" by Ken Blanchard.

The book is a fun, easy to read, business book for leaders with great lessons. You can read the book in about two hours.

The first lesson from the book is "Know What You Want".
Know exactly in full detail your definition and idea of great service. How can you explain and share with your customer what you say is great service if you can't define it yourself?

The second lesson from Creating Raving Fans is "Know What Your Customers Want".
Listen to what they think.
Want to know how they think?
Ask them.
Do your market research.
Have surveys.

The third lesson from Creating Raving Fans is "Deliver Plus One".
Each day get better one percent at getting better in one area of your business. Create systems that help you be more efficient in both production and performance tracking.

Get Raving Rans by Ken Blanchard here on Amazon.
https://goo.gl/uD8S4Z


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Jeremy Kersten is an entrepreneur focused on providing content to help you start your own business and begin making money online as well as inspire you to create more health, wealth, spirituality, and success in your life.

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