Join hosts Tom and Kahlee in this insightful episode of the Small Business Survival Guide Podcast, where they discuss the art of turning criticism into opportunity. Drawing from their extensive experience at Suburban Pest Management, Tom and Kahlee share their strategies for effectively handling complaints and turning negative feedback into positive outcomes.

Listen on Spotify - https://open.spotify.com/show/4OtdlW8...

Learn how Suburban Pest Management approaches customer complaints with empathy, professionalism, and a commitment to continuous improvement. Discover the importance of active listening, swift resolution, and proactive communication in transforming disgruntled customers into loyal advocates.

Whether you're a small business owner or simply interested in mastering the art of customer service, this episode offers valuable insights and practical tips for turning criticism into opportunities for growth and success. Tune in and discover how to elevate your business by embracing feedback and turning challenges into triumphs!