Christian and Jay go into the complex relationship between AI technology and customer experience, emphasizing the challenges businesses face when adopting AI solely as a cost-cutting tool rather than a means to enhance customer service. They critique the common rush to implement AI without a strategic plan or proper data alignment, which can lead to subpar service and increased customer frustration.

Highlighting the importance of managing customer expectations and maintaining human connection, Jay argues that while AI can significantly improve efficiency, it should not compromise the quality or personal touch of customer interactions. He also touches on the potential pitfalls of excessive speed in service delivery, suggesting that too much efficiency can erode trust and diminish perceived value.

Watch the full episode or read more here:
https://nobelbiz.com/resources/first-...
________________________________________________________________________

We would love for you to join the discussion in the comment section below 👇🏻, and let us know what you thought about this episode.

Hit subscribe 🖱️ to be the first one to find out about the upcoming episodes of the FIRST CONTACT series.
—
FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life.

More from our FIRSTCONTACT Podcast: https://nobelbiz.com/first-contact-po...
_____________________________________________________________________________

NobelBiz Inc. is an industry-leading provider of contact center software solutions from their patented carrier of carriers network to their new, innovative, and fully remote omnichannel contact center solution. Their network guarantees crystal-clear voice quality and 100% uptime.

More on our carrier network:
https://nobelbiz.com/technology/voice/

Our novel NobelBiz OMNI+ omnichannel contact center solution ensures agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.

More on our omnichannel solution: https://nobelbiz.com/technology/omni-...
_____________________________________________________________________________
Website: https://www.nobelbiz.com
Linkedin:   / nobelbiz-inc-  
Facebook:   / nobelbizinc  
Twitter:   / nobelbiz  

#AITechnology #CustomerExperience #BusinessChallenges #AIinBusiness #HumanTouch #CustomerService #QualityOverSpeed #StrategicAI #DataAlignment