Fully explaining the Cost of Quality along with a breakdown of the 4 cost of quality categories, and a list of Quality related activities that call into each of these categories.

0:38 – Intro to the Cost of Quality

2:06 – Prevention Costs

5:08– Appraisal Costs

6:37– Internal Failure Costs

9:00 – External Failure Costs

10:05 – Juran’s Quality Cost Curve

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