Supervisor Angelica eagerly awaits a reunion with her brother, who's on his way back from fighting in Iraq. At another gate, Manager Colleen comforts a distressed lady, who says that she hasn't seen her children, in Season 2, Episode 3, "Family Business."

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In Airline, cameras follow the pilots, flight attendants and airport employees of Southwest Airlines, capturing passenger outbursts and heartwarming stories as well as the interactions among the crew and staff.

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