From the largest healthcare provider in Hong Kong, the Hong Kong Hospital Authority, we meet NT Cheung, its Head of Information Technology & Health Informatics, who leads health tech strategy and implementation across the system’s 43 hospitals and 160+ clinics. Even more impressive? “I’ve been doing this for 30 years,” says NT, “so it’s not a project …it’s a life, it’s a passion.”

What can we learn about the digital transformation of healthcare from someone who’s grown alongside the industry, helping it change from technology “green field” to this new era of “health data gold mine”? What questions is he asking about new technology and how it layers onto infrastructure that’s already been built? How is he handling issues of tech infrastructure governance within his organization, when internal ownership of technology and tech workflow processes are starting to fall under the purview of Customer Experience, Innovation, or Clinical Operations? What has changed most when it comes to the conversation about technology and healthcare?

Watch now for sage advice on all things health IT leadership, including NT’s latest focus: transforming the whole delivery of healthcare with new service models and new ways of working that are truly empowered by digital technology. This isn’t about just digitizing the office experience; this is about re-thinking it completely and designing new service models that are centered on improving the clinician and patient experiences.

“You know, the beauty about health is that ultimately health is a very integrated thing,” NT explains. “A patient – he’s seeing all these different people – but he’s still one person. So, you make sure that whatever you deliver manages to integrate at the patient. And, then it rolls up to the service level.”

Filmed at MedInfo 2023 in Sydney, Australia, July 2023, with special thanks to the Australasian Institute of Digital Health.

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Jess DaMassa chats it up with the ‘who’s who’ of the health tech and healthcare innovation set on 'WTF Health - What's the Future, Health?' Catch 100's of interviews with leading healthcare technology startups and the VC investors, health insurance companies, big pharma co's, and hospital systems helping bring their new ideas into the healthcare establishment. From AI and Big Data to digital health, virtual care, telehealth, digital therapeutics, payment model innovation, and investing, Jessica helps you spot the trends and figure out what’s next.

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