In this episode, Paula Macaggi went to Sweden to sit with Jonas Karlen, CEO of Adlibris, a pioneering force in Nordic e-commerce. With Adlibris boasting an extensive catalog of over 13 million titles, Jonas shares profound insights into the beauty of managing such a vast assortment while navigating operational challenges. From crisis management to the fusion of offline and online retail experiences, Jonas is a great commerce leader and provides invaluable perspectives on leadership and strategic adaptation in the digital age.

Learn more about Adlibris: https://www.adlibris.com

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0:00 - Summary
1:21 - Introduction
2:27 - Jonas' Career in B2C
4:11 - Joining Adlibris as the CEO
6:54 - Fixing Operations and Pandemic
10:23 - The Opportunity in Crisis
13:28 - Communication Transparency
14:58 - Operations for a Large Number of SKUs
19:53 - Pure Players Opening Stores
22:50 - A Challenging 2024, Investment in Automation
25:19 - Adlibris and Sustainability
28:49 - What Makes a Successful CEO
30:04 - Finding Talents
31:19 - Kids and Books - The Challenge
32:39 - Book Recommendation
34:15 - Final Thoughts