Driverless companies like Cruise and Waymo have been rolling out more self-driving cars onto public roads as they try to increase public acceptance of their technology. But the increase in vehicles also increases the probability that one of these cars could have an incident that can damage both paintwork and reputation.

I analyze Cruise’s recent accident to explore how companies are working to build driver trust.

0:00 Public acceptance of driverless cars
0:45 The Cruise incident
1:43 Rebuilding trust
3:00 What’s next for the industry?

I'm George Downs, a WSJ video journalist fascinated by how technology is changing how we get from A to B. If you're interested in the future of mobility or how modern transportation—from EVs to eVTOLs, and beyond— can impact our lives, then don't forget to subscribe.

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