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How can a company bounce back from the brink of disaster? When Oscar Munoz stepped in as CEO of failing company United Airlines, he faced a multitude of challenges that threatened the very survival of the once successful airline.

From union disputes and financial troubles to plummeting customer satisfaction, United needed a dramatic turnaround.

Oscar took an unconventional approach by embarking on a listening tour across the company, engaging directly with employees at all levels.

This hands-on tactic not only helped him identify the root problems but also demonstrated a commitment to transparency and inclusivity in decision-making.

This episode is not just a story of corporate recovery; it's a lesson on the power of empathetic leadership and the importance of aligning company leaders with core values.

Tune in now and gain insights into effective strategies for navigating through crisis and rebuilding a company from the inside out. https://podcasts.apple.com/us/podcast...

BOOKMARKS:

0:00 -- Intro
01:50 -- Leadership lessons from former United Airlines CEO Oscar Munoz
05:05 -- Personal journey from humble beginnings to CEO of United Airlines
12:25 -- The state of the business climate, opportunities, and challenges in America
18:32 -- Work ethic in today's business world, with a focus on the importance of human interaction
21:32 -- Decline of work ethic and values in modern business environment
26:07 -- Diversity, equity, and inclusion in business
28:27 --Diversity, inclusion, and merit in leadership roles
35:00 -- Heart disease and its symptoms, with personal story of near-death experience
39:23 -- Leadership lessons, including listening, learning, and proving oneself
44:01 -- Turning around businesses and individuals with Oscar Munoz
47:57 -- Things to checkout and Closing

#LeadingWithVulnerability #leadership #CrisisManagement #DecisionMaking

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Jacob is the international best-selling author of 5 books including Leading With Vulnerability, The Future Leader, and The Employee Experience Advantage. He's also a professionally trained futurist and keynote speaker. Jacob's passion and mission is to create great leaders, engaged employees, and future-ready organizations. His work has been endorsed by the CEOs of Nestle, Cisco, Best Buy, Unilever, Mastercard, Audi, The Ritz Carlton, Yum! Brands, and countless others.

Website: https://thefutureorganization.com/
Substack: https://greatleadership.substack.com/
Instagram:   / jacobmorgan8  
Twitter:   / jacobm  
LinkedIn:   / jacobmorgan8  
Podcast: https://thefutureorganization.com/fut...
Jacob's Most Recent Book: LeadWithVulnerability.com/
All books: https://thefutureorganization.com/books/