Zoë Metcalfe, North Yorkshire Police, Fire and Crime Commissioner, welcomes the latest report from His Majesty’s Inspectorate highlighting that North Yorkshire Police have made improvements in how it keeps people safe, reduces crime and provides victims with an effective service.

Since the last inspection report was published in March 2023, and following the latest inspection in October 2023, His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) identified that North Yorkshire police have made improvements in almost all areas they inspected.

The Inspectorate graded the force across nine areas of policing:

• Good - Crime Data Integrity*
• Good - Treating the public with fairness and respect
• Good - Preventing crime and anti-social behaviour and reducing vulnerability
• Adequate - Responding to the public
• Adequate - Investigating crime
• Good - Protecting vulnerable people
• Good - Managing offenders and suspects
• Adequate - Building, supporting and protecting the workforce
• Adequate - Leadership and force management
* Not graded in 2022

HMICFRS said the force has improved its approach to protecting vulnerable people. It has an established domestic abuse scrutiny panel, which works to improve public confidence in the force’s approach to domestic abuse and rape, and it makes good use of the Domestic Violence Disclosure Scheme. Inspectors also said that the force has invested significantly in its control room, and observed improvements in call handling and how quickly it arrives at emergency and priority incidents.

However, the inspectorate said the force needs to do more to ensure it consistently achieves appropriate outcomes for victims. HMICFRS also said that the force needs to better understand its demand, so it can manage it more effectively.

Commissioner Zoë Metcalfe said:

“HMICFRS reports are an independent and rigorous assessment which I use to intensify the level of scrutiny to ensure North Yorkshire Police achieve the goal that I have set in my Police & Crime Plan, for the Force to deliver exemplary policing services.

“I am extremely pleased about the phenomenal progress that the force has made in such a short space of time, and I want to thank the outgoing Chief Constable Lisa Winward, her senior leadership team and every officer, member of staff and volunteer, who has made this happen.

“I also want to thank my staff at the Office of the Police, Fire and Crime Commissioner who support me with the scrutiny and oversight of North Yorkshire Police and who will support the Mayor to undertake this essential role, later this year.

“Further improvements have been achieved since the inspection was carried out in October 2023 but, as the report highlights, there is still room for improvement as they journey towards an outstanding service.

“I am pleased to see a much-improved increase in the performance of customer contact and the reduction in waiting times for both 999 and 101. Call answering times has been high on the public’s list of priorities and my own. I have invested £2.4m in the Force Control Room, however, the force still needs to improve on how they record the information and the actions they take following the call.

“Our joint strategy to tackle violence against women and girls sets out what we want to achieve, so it’s great to see that the Inspectorate’s report recognises the good work of the Rural Task Force with their close working with independent domestic abuse services, to ensure they can spot the signs of abuse and provide support to victims of domestic abuse in rural areas.

“The report also recognises that North Yorkshire Police is good at recording crime and highlights areas where improvements need to be made. It is imperative to victims that when they report a crime it is recorded correctly and dealt with appropriately and I will be looking for improvements in this area immediately.

“My Office will continue to scrutinise the work of North Yorkshire Police and the public are invited to take part at my online public meetings where the police provide progress updates on issues raised by His Majesty’s Inspectorate. This reporting happens at every meeting and will continue with the new Mayor as it forms an essential part of the oversight and scrutiny of my role.

“The progress North Yorkshire Police have made over the past twelve months, and to have their cause of concern lifted is great news.

“This is a good report and lays the foundations for North Yorkshire Police to become an “outstanding” force, which is what I expect them to achieve at the next inspection.

“On the 25 March at 2pm I will be holding an Online Public Meeting with North Yorkshire Police to look at this report in detail and to hear their plan of action to tackle the areas for improvement identified in the report. To find out more about the Online Public Meeting and how to ask your question, visit my website.”