Intercom VP of Customer Support Declan Ivory chats with Jenna Elliott, VP of Global Customer Success at digital analytics platform Amplitude, about the intricacies of driving customer success in today’s world and what the roadmap for businesses aiming to thrive in this era looks like.

🗂️ Chapters
00:00 Introduction
00:32 Key Strategies for Driving Quality Delivery and Productivity
04:26 Being Focused on Driving Value for Customers
05:47 Developing and Implementing Scalable Operational Models
07:36 The Role of AI in Customer Service
09:02 The Core Value Proposition for AI in Customer Service
09:56 The Evolving Mindset and Strategy for Customer Service Teams
11:16 New Roles and Opportunities in Customer Service
13:40 Preparing for the Future of Customer Service

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